"Open" Hours

Q: So Lizz, what hours are you open and when do you answer the phone?

A: I'm laughing a little bit, and here's why...

Several of our wonderful clients saw that my email newsletters often come marked at early morning times. I schedule them to be delivered then so that they're a first thing in the morning and more likely to be seen by my clients who are checking email at work. (I picked up this tip from some marketing article that I read. Not sure if it's true or not, but it seems to work.)

The aforementioned clients think that because they get an email from me at 6:30 in the morning, they can get ahold of me then.

(Okay, I'm laughing more than a little bit. If you know me personally, you know that I rarely see 6:30 in the morning. Ever. Unless there is a plane going someplace really interesting that I have to catch or a life-or-death emergency going on within three feet of me.)

So please call us at whatever hour you feel is "reasonable" but don't expect us to answer unless it's during the following hours:

10 AM to 8 PM Monday thru Thursday
10 AM to 4 PM Fridays and most Saturdays

It's true that we often answer the phone until 8 on Fridays and Saturdays, as well as on Sundays, birthdays, and holidays, however we don't feel obligated to do so and sometimes even ignore it! (Imagine if your boss expected you to be available to every single client with the touch of a button 24/7. Doctors and similar trades excluded, of course.)

So just an FYI for all of you who are going to get the email newsletter first thing in the morning tomorrow!

(If you do call during business hours and get our voice mail, we're probably in with a client, in a networking meeting, catching a rushed bite to eat, or driving to a housecall.)